Refund policy
Return Policy
At Gaia Light LLC, we hand-select artisanal treasures from various independent creators and suppliers. Because your items are shipped directly from these unique sources, our return process is designed to ensure every request is handled accurately and with care.
Return Window & Process
14-Day Notification Period: If you are not completely satisfied with your purchase, please contact us at support@gaialightco.com within 14 days of delivery.
Individualized Return Processing: Once we receive your request, we will contact the specific artisan to obtain the correct return authorization and the appropriate return address for your item.
Response Time: Please allow 3–5 business days for us to coordinate with our partners. We will email you with specific instructions as soon as they are confirmed.
Return Guidelines
Condition: To be eligible for a return, items must be in their original, unused condition and in the original packaging.
Exclusions: For health and safety reasons, certain items such as apothecary goods, earrings, or custom-made treasures may be final sale. Please refer to the specific product description for details.
Shipping Costs: Unless the item arrived damaged or defective, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.